Technical Support Analyst (US)
Location: Telecommute
The Technical Support Analyst (Software) has the following role:
Triages issues that are submitted via the phone and/or ticketing system.
- Resolves the issue(s), ideally without escalation.
- Escalates if / when appropriate.
- Follows up on outstanding issues to help ensure a timely resolution.
- Is able to work a variety of shifts on a rota basis, possibly including overnight, weekends, and federal holidays.
Software Architect (US)
Location: Telecommute
The Software Architect has the following role:
Working with the CTO, development and implementation teams you will ensure we maintain a focused, unified technical vision for the Emerge platforms.
To support our customer deployments, it is critical that the platform remains stable, secure and perform to our customer expectation.
To ensure this, you will be working with the development teams so that new features are integrated successfully into the existing architecture.
Working with Infrastructure and Implementation teams you will consider their usage of the platform and consider
how the architecture can be evolved to meet their needs.
As we improve the existing platform you will plan and coordinate changes to historical components that will allow us to maintain
a clean architecture across all channels (web and mobile).
As the Strategy team consider new third-party integrations, you will consider the impact to the platform and work with the
development teams to integrate them appropriately.
Working at Connect
Connect was formed to enable credit unions to have more flexibility and control over their digital banking services. We believe strongly that an optimized online delivery channel can significantly reduce operating expenses and overhead for our clients, while increasing the level of service our client credit unions provide to their members.
Our team is made up of highly focused, dedicated, and talented individuals. We are headquartered in Sandy, UT. Remote work options are available for select positions. We invite you to apply and be part of our growing family!
Rewarding Benefits
VACATION AND SICK TIME
Connect offers new employees 10 days of vacation and 5 days of sick time per year. You begin accruing vacation and sick time from the date of hire and the amount allocated to you will depend on the length of service to the company.
INSURANCE
As a Connect employee, you will be offered competitive health, dental, vision, life, and disability insurance for you and your dependents.
401(k)
We offer a competitive 401(k) plan after you have been employed for three months.
SHORT COMMUTE
Almost all positions at Connect are remote, so employees can enjoy an extremely short commute from the bedroom to the home office! For those living in the Salt Lake Valley and who prefer an office environment, our headquarters are centrally located in Sandy, UT.
How to Apply
To apply for an open position, please send your resume to hr@connectfss.com. Include the position title that you are applying for in the subject line.
